Ignite your relationship with
Handmade Sugar Body Scrub!
Handmade Sugar Body Scrub!
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F.A.Q.
Q: Where is The Luv Scrub located?
A: The Luv Scrub is located in beautiful Greenville, SC.
Q: How can I contact The Luv Scrub?
A: By email at customercare@luvscrub.com
Q: What forms of payment do you accept?
A: We accept Visa, MasterCard, Discover, American Express and Paypal. We will gladly accept and personal check but it will delay your order. We can not ship until the check has cleared our bank.
Q: How much is shipping?
A: We charge a flat shipping fee (continental US only) based on the dollar amount of the order:
Purchases from $1.00 to $30.00 = $5.95 shipping
Purchases from $30.01 to $40.00 = $6.95 shipping
Purchases from $40.01 to $70.00 = $8.95 shipping
Purchases over $70.00 = FREE SHIPPING
Q: What is The Luv Scrubs order cancelation policy?
A: Orders can be cancel within the first 24 hours for a full refund. Please contact us at customercare@luvscrub.com and include your order number. Orders can not be canceled after 24 hours of being placed.
Q: What is The Luv Scrubs return policy?
A: Due to the nature of The Luv Scrub we have a no return policy. If a product is found defective please notify us at customercare@luvscrub.com for a like exchange.
Q: What is The Luv Scrubs Turn Around Time?
A: The Luv Scrub will ship within 7-10 business days.
Q: Is the Luv Scrub for couples only?
A: No, we have many customers who use the Luv Scrub for personal use.
Q: What do I do if I receive an incorrect item?
A: Please contact us via email and include your order number and description of the mistake.
Q: What do I do if an item is missing?
A: Please contact us via email and include your order number and description of the mistake.
Q: My scrubs are not the same colors as they are pictured on the website.
A: Each and every Luv Scrub is handmade and may vary some in color.
Q: Is The Luv Scrub sold by weight or volume?
A: By volume, our Luv Scrub comes in an 8 oz. jar.
Q: I placed an order, but I need to change a scent selection. Is this possible?
A: An order can only be changed within the first 24 hours. Please email us at customercare@luvscrub.com
Q: Is The Luv Scrub edible?
A: No. Although The Luv Scrub looks and smells delicious, it is NOT edible.
Q: I have sensitive skin, can I use The Luv Scrub?
A: As with any first time use of a product, please conduct a patch test by applying the product to the inner portion of your forearm (by the elbow) and wait 24 hours for a reaction to occur.
Q: Where can I place an order?
A: That's very simple, click right here!
Q: Where can I place an order?
A: That's very simple, click right here!
